Privacy Policy
Presence Pass (“Presence”, “we”) is operated by Open Purpose Technology Limited Company (company number CS122470626), MH 25A, West Legon, Ayariga Street, Accra, Greater Accra, Ghana. This policy explains how personal information is handled when an organization uses Presence Pass, and when a member receives a pass.
The organization is in control
When a church, event, company or club (“the organization”) uses Presence, it decides what member information to collect and why. The organization is the data controller; Presence acts as its processor, on its instructions.
Information we handle
- Organization & admin: name, email, sign-in credentials, billing details.
- Member information the organization adds: name, phone, date of birth, gender, residency, department, community, photo and emergency contact.
- Check-in records: when and where a pass was scanned.
- Messages: notifications sent to members and whether they were read.
- Giving records: amount, fund, method (Mobile Money network or card) and a reference. Card and Mobile Money credentials are handled by Paystack; Presence never sees or stores them.
- Diagnostics: basic logs needed to keep the service running.
Payments
Giving and payments are processed by Paystack and settle directly to the organization’s own account. Presence never holds the funds and never receives card or Mobile Money credentials.
How the information is used
To issue passes, check people in, show the live count, send reminders and messages, produce reports, and provide support. We do not sell personal information.
Notifications
Members can receive messages on their Apple Wallet pass, as web push, in the in-pass inbox, and, where the organization enables it, by WhatsApp or SMS. A member can turn notifications off on their device and remove their pass at any time.
Who processes data for us
Google Firebase / Google Cloud (hosting and database), Apple (Wallet passes and push), Google (Google Wallet), Paystack (payments), WhatsApp / Meta and SMS providers (messaging), and Resend (email). Each is bound to handle data only to provide their service.
Keeping and deleting data
Member information is kept while the organization’s account is active and until the organization deletes it. Read notifications delete themselves after seven days.
Security
Data is encrypted in transit, access is restricted to the organization’s own admins, and each pass is protected by a private token.
Members’ rights
To access, correct or delete their information, a member should contact their organization, which controls the data. We help organizations act on those requests.
Children
Some organizations include minors. The organization is responsible for obtaining any consent required for members under the age of consent where they operate.
International processing
Our providers may process data outside your country under appropriate safeguards.
Changes and contact
We will post any changes here and update the date above. Questions: privacy@presencepass.com.